This study of resident satisfaction and community needs in Upper Arlington included focus groups, personal interviews of public opinion leaders, and a telephone survey of 500 Upper Arlington residents. The assessment included questions rating city services with in-depth questions on city parks, city police, traffic, safety, and communication issues, as well as satisfaction with city staff and city council, opinions regarding economic development, and a wide variety of financial issues. The report provided statistical analysis to make comparisons among groups, and used the data to make recommendations for future planning purposes.